Returns Policy
Returns Policy
Forevermore London – Returns & Refunds Policy
Thank you for shopping with Forevermore London. We specialise in handcrafted, bespoke, and thoughtfully curated pieces. Please review the following policy carefully before placing your order.
Refunds
Refunds are only available for items that arrive faulty or damaged. If your order is received in this condition, please contact us at sofia@forevermorelondon.co.uk within 14 days of delivery. Your email should include:
Your order number
A brief description of the issue
Clear photographs of the item and its original packaging
Once the fault or damage has been confirmed, we will offer a refund, repair, or replacement, in accordance with your rights under the Consumer Rights Act 2015.
Non-Refundable & Non-Returnable Items
The following items are non-returnable, unless they are faulty:
Personalised items
Made-to-order pieces
Specially ordered items
Certain health and personal care products (including earrings, hair accessories, and beauty items)
⚠️ Please note: If a bespoke or made-to-order item is cancelled after production has begun, we are unable to issue a refund due to the customised nature of the work.
Standard (Non-Bespoke) Items
If you have purchased a standard, non-bespoke item, you may request a return within 14 days of receipt, provided that:
The item is unused and in its original condition
It is returned in its original packaging
You notify us within 14 days and return the item within a further 14 days
Return shipping costs are the responsibility of the customer, unless the item is faulty. Refunds will be processed once the item has been received and inspected. Where applicable, refunds may be issued as store credit or a gift card, redeemable online.
Returning Your Order
To initiate a return, please email sofia@forevermorelondon.co.uk with full order details. If your purchase was made online, we will provide you with the appropriate return address.
Customers are responsible for return shipping costs Original shipping fees are non-refundable
If a refund is approved, return postage costs may be deducted
For items valued over £50, we recommend using a tracked or insured delivery service, as we cannot be held responsible for items lost in transit.
Delivery times for exchanged items may vary depending on location.
Contact Us
If you have any questions regarding your order, returns, or refunds, please contact us: sofia@forevermorelondon.co.uk
Forevermore London – Returns & Refunds Policy
Thank you for shopping with Forevermore London. We specialise in handcrafted, bespoke, and thoughtfully curated pieces. Please review the following policy carefully before placing your order.
Refunds
Refunds are only available for items that arrive faulty or damaged. If your order is received in this condition, please contact us at sofia@forevermorelondon.co.uk within 14 days of delivery. Your email should include:
Your order number
A brief description of the issue
Clear photographs of the item and its original packaging
Once the fault or damage has been confirmed, we will offer a refund, repair, or replacement, in accordance with your rights under the Consumer Rights Act 2015.
Non-Refundable & Non-Returnable Items
The following items are non-returnable, unless they are faulty:
Personalised items
Made-to-order pieces
Specially ordered items
Certain health and personal care products (including earrings, hair accessories, and beauty items)
⚠️ Please note: If a bespoke or made-to-order item is cancelled after production has begun, we are unable to issue a refund due to the customised nature of the work.
Standard (Non-Bespoke) Items
If you have purchased a standard, non-bespoke item, you may request a return within 14 days of receipt, provided that:
The item is unused and in its original condition
It is returned in its original packaging
You notify us within 14 days and return the item within a further 14 days
Return shipping costs are the responsibility of the customer, unless the item is faulty. Refunds will be processed once the item has been received and inspected. Where applicable, refunds may be issued as store credit or a gift card, redeemable online.
Returning Your Order
To initiate a return, please email sofia@forevermorelondon.co.uk with full order details. If your purchase was made online, we will provide you with the appropriate return address.
Customers are responsible for return shipping costs Original shipping fees are non-refundable
If a refund is approved, return postage costs may be deducted
For items valued over £50, we recommend using a tracked or insured delivery service, as we cannot be held responsible for items lost in transit.
Delivery times for exchanged items may vary depending on location.
Contact Us
If you have any questions regarding your order, returns, or refunds, please contact us: sofia@forevermorelondon.co.uk